Policies and Procedures
How Our Process Works
Step 1: Order & pay
Step 2: We design and send you mockup
Step 3: Edits & Approval from you
Step 4: Final files sent
All prices listed on our website are in South African Rands. If you are not located in South Africa and want to know how much it would convert to in your currency, you can check out the conversion with Google’s Currency Converter.
All payments are made through Paypal, which takes credit card, debit Visa and direct transfers from your bank account called eChecks (if you have an account with them). You do not need a Paypal account to make payments with credit or debit Visa cards.
You can make cancellations at any time. Please keep in mind that the deposit is non-refundable.
Our Portfolio and Website Credit
We reserve the right to add completed projects to our portfolio and a website credit to the footer of your website. If there is a privacy issue involved, please inform us.
Copyright for Artwork
Graphic designs created at our studio are custom-created and exclusive to each business, so the designs are yours after final payment has been made. Note that we reserve the right to use stock images where necessary (note: logo designs are 100% custom and do not contain stock images). Any concepts that are not chosen and paid for will be a violation of Big Red Design Agency rights if they are used elsewhere.
Small revisions can be made after we provide the initial mockup. If many revisions are required, an additional fee may apply. You will be notified if this applies.
A project will be considered abandoned if we have not heard from you in 30 days. You will not have any rights to use any of the work that was presented to you unless the project has been paid in full. If we have not heard from you and you contact us after the 30-day abandonment, a start-up fee may apply.
Printing With Us
We run our own family printing company at www.dbnbranding.co.za Please place any printing orders through that website or advise us of your order and we’ll process it for you. Note that some print materials may not show the exact same color that is showing up on your screen. This is due to the fact that each computer screen tint can be different.
Contract with Big Red Design Agency
By entering into a project with Big Red Design Agency, you are consenting to be bound by the terms of these policies and procedures.
*Big Red Design Agency policies and procedures can be changed or updated at any time without prior notice to you.